Organization Administrator Reactivation of an EMSWeb Account

1) Log into EMSWeb

2) Go to Admin > Security > Users to view the Users grid.

3) Hit the Filter button and change “Inactive” field to “Yes” and hit “Search”

4) You will now see a list of all users who are inactive. Find the user you want to reactivate and double click on their name.

5) Find and click on the “Edit” button.

You will be taken to the users edit page.

Here, you must change the username to a new format. All usernames in EMSWeb are the email registered with the person’s CAC card and no two usernames can be the same. To change the username to the correct format, remove the characters “+delete” from the email address. For example:

Then press “Save User”. If you press “cancel”, changes will be discarded and you will return to the user information page.

6) Once you change the username, the account is ready to be activated and made active. Like in step #3 above, start from the user grid. Hit the Filter button and change “Inactive” field to “Yes” and hit “Search”.

7) Find the user and double click their name.

Find the user icon and single click on it.

A drop down window will appear. Click on “Contact Info”, then “*Person Profile”.

8) From the Person Profile Page, click “Activate”

9) The account is now activated.